**Full-time alignment required with PST timezone (Mon - Fri | 9am-5pm)**
We are looking for a Customer Support Engineer to join our team and help our customers succeed with our technology solutions. You will act as the bridge between our enterprise customers and technical teams, ensuring smooth problem resolution, clear communication, and proactive support.
If you have a solid background in Python, hands-on experience with APIs, and a passion for solving technical challenges, we want to hear from you!
Provide technical support to customers via email, chat, and occasional video calls.
Diagnose and troubleshoot API-related issues, offering timely and effective resolutions.
Collaborate with development teams to escalate and resolve complex technical problems.
Assist customers in integrating our solutions with their systems using Python.
Create and maintain detailed support documentation and FAQs.
Continuously monitor and improve customer satisfaction through proactive communication.
Identify recurring technical issues and propose long-term solutions.
Proven experience in a technical support or engineering role.
Strong programming skills in Python.
Hands-on experience working with APIs (REST, GraphQL, etc.).
Excellent troubleshooting and problem-solving skills.
Exceptional communication skills, with the ability to explain technical concepts to non-technical audiences.
Familiarity with debugging tools and techniques.
Experience working in a remote, customer-facing role is a plus.
Ability to multitask and prioritize in a fast-paced environment.
Additional Notes
To be considered, you must complete a live coding interview.
Our simple 3-step process:
Answer a few questions about your experience.
Upload your CV.
Record a brief video introduction (up to 2 minutes).
***All answers must be in English.***
FAQs:
What’s the next step? If successful, you’ll have one more interview before receiving a job offer if you're a good fit.
What happens after submission? We’ll review your application within 2–3 business days and contact you if you qualify for the next stage.
When would I start? As soon as possible, with flexibility to accommodate your circumstances.
How long does it take? About 5-10 minutes to complete.
We look forward to reviewing your application!