We are seeking an Enterprise Customer Technical Support Specialist who will serve as the primary technical contact for enterprise and developer customers. This role requires a balance of technical ability and customer-facing communication skills. You’ll help developers adopt and scale our API successfully, ensure smooth integrations, and act as the bridge between customers and our internal teams.
Act as the main technical liaison for enterprise and developer customers post-onboarding.
Troubleshoot API integrations, system behaviors, and technical issues with clear, structured guidance.
Provide hands-on support to developers, ensuring they can implement and scale our API effectively.
Collaborate closely with Customer Success, Product, and Engineering teams to resolve issues and escalate customer feedback.
Document solutions, create knowledge base articles, tutorials, and troubleshooting guides.
Translate complex technical problems into simple, actionable communication for both technical and non-technical users.
Technical background: Familiarity with APIs, system architecture, and debugging workflows.
Developer mindset: Experience with at least one programming language (Python, JavaScript/Node.js preferred); ability to read, edit, and debug code snippets.
Problem-solving ability: Skilled in diagnosing and resolving integration/system-related issues quickly.
Strong communicator: Excellent written and verbal skills, able to explain technical concepts clearly to varied audiences.
Collaborative: Comfortable working across teams, from engineers to customer success managers.
Previous experience in post-sales technical support or developer support.
Familiarity with authentication standards (OAuth, API keys), REST APIs, and cloud environments.
Experience supporting enterprise customers in a SaaS or developer-focused environment.
Strong documentation skills: capable of writing tutorials, improving API documentation, and building support resources.
Our simple 3-step process:
Answer a few questions about your experience.
Upload your CV.
Record a brief video introduction (up to 2 minutes).
***All answers must be in English.***
FAQs:
What’s the next step? If successful, you’ll have one more interview before receiving a job offer if you're a good fit.
What happens after submission? We’ll review your application within 2–3 business days and contact you if you qualify for the next stage.
When would I start? As soon as possible, with flexibility to accommodate your circumstances.
How long does it take? About 5-10 minutes to complete.
We look forward to reviewing your application!